Customer Success Specialist

Remote • Growth / Success • Full time

We are looking for a full-time HR Consultant Specialist- Customer Success to join our team. The goal of this position is to make sure that companies' human resources processes are 100% digitized. You will work as a solution partner of companies and human resources managers of our customers, and you will work with the Sales and Customer Success team at Kolay.

This is a completely remote job. However, it is preferable for the candidates to reside in Istanbul in terms of participation in possible face-to-face meetings.

About Us

Meet one of the best startups in Turkey. Kolay’s ( journey started in 2015, with the desire to simplify and ease the work of human resources in companies and organizations all over the world, and allow their employees to funnel their energy and time on various other activities.

Today, Kolay is a cloud-based HR management software that smooths the processes to manage expenses, leaves, overtime, shifts, and much more, and is trusted by more than 3.500 companies and organizations and 250k employees worldwide.

In only few years, Kolay has changed the way HR works. Let's make the world easier together, join us.


  • Learn all aspects of HR as much as possible and share the knowledge with HR professionals
  • Create customer happiness and try to increase NPS
  • Help digitalization of HR for small and medium
  • Upsell new applications to current customers
  • Activate new companies with data integration and design Kolay for company needs
  • Analyze the purchasing companies and manage the portfolio correctly prioritize
  • Manage the reasons why companies do not purchase or do not actively use and to inform the product team in detail
  • Focus on building a long-term relationship with the clients
  • Follow the process and ensure the sale is closed
  • Minimize churn of companies


  • 2-5 years experienced in HR or Success or Customer Engagement 
  • To be a product oriented, highly-motivated, energetic, results-driven
  • To have ability to learn quickly and manage multiple priorities and projects.
  • To have exceptional communication skills and having persuasiveness
  • Experience of selling to the HR, Sales and SaaS in a B2B environment would be an advantage
  • Experience in one specific sector is a plus (such as Automotive, Hotels, Production etc)
  • Related Bachelor’s or Master's degree.


  • Being part of one of Turkey’s most successful startup
  • Competitive salary
  • Mac and Macfit Subscription Support
  • Remote working opportunity (we are a fully remote company)
  • Premium private health insurance
  • Training and learning support